Terms of service
SHOPPING ON THE LIFEITALY ONLINE STORE
Is registration required to shop on the Lifeitaly Online Store? How do I sign in?
Registration is not required to shop on the Lifeitaly Online Store: you can check out as a guest. If you want an account to follow your orders, it only takes your email address.
• Open the Lifeitaly Online Store website in your browser;
• Click on the person icon in the upper right corner;
• Enter your email address;
• Enter the code we send you by email.
Your account is created the first time you sign in.
Is there a minimum order amount on the Lifeitaly Online Store?
No, on the Lifeitaly Online Store you can place orders of any amount.
Delivery in the UAE is free for orders over AED 300; for lower amounts, delivery costs from AED 20.
How do I know if my order has been confirmed?
Once the order is completed, you will receive a message confirming your order at the email address you entered at checkout.
If you do not receive the email, check your Junk or Spam folder; if you use a Gmail address, also check the Promotions folder.
For further information, Customer Service is at your complete disposal. To contact them, send an email to info@lifeitaly.com or call +971 56 800 5269.
I can't register/complete the purchase. What can I do?
If you experience difficulties browsing or completing a purchase on the Lifeitaly Online Store, we recommend that you update your browser (Google Chrome, Safari, Firefox, Edge, etc.) to the latest available version. Should you continue to experience problems, please remember that Customer Service is at your complete disposal. To contact them, send an email to info@lifeitaly.com or call +971 56 800 5269.
RETURNS AND REFUNDS
Why can't I return food products?
For the protection of our customers and for hygiene reasons, the right of withdrawal can only be exercised for products that can be resold without endangering the health of consumers. For this reason, it is not possible to return food products, for which adequate preservation cannot be guaranteed.
For which products can I request to exercise the right of withdrawal?
The right of withdrawal applies to all non-perishable products available on the Lifeitaly Online Store (e.g., gadgets, kitchen utensils, etc.).
It is not possible to return:
• Products that are likely to deteriorate or expire quickly (food products, including alcoholic and non-alcoholic beverages);
• Sealed products that are not suitable for return for hygiene or health protection reasons;
• Products that have been opened after delivery;
• Custom-made or clearly personalized products;
• Orders for which an invoice has been issued.
How much does it cost to return products?
Returns are free: the request must be sent to Customer Service within 14 days of receiving the goods.
To contact Customer Service, send an email to info@lifeitaly.com or call +971 56 800 5269.
If I am not satisfied with a product, can I return it?
Contact Lifeitaly Online Store Customer Service, who will review your case. To contact Customer Service, please send an email to info@lifeitaly.com or call +971 56 800 5269.
PAYMENTS
What payment methods can I use on the Lifeitaly Online Store?
The Lifeitaly Online Store allows you to make purchases using:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Apple Pay
- Google Pay
- PayPal
Which credit cards do you accept?
On the Lifeitaly Online Store you can pay with Visa, Mastercard, American Express, Discover, Diners Club and JCB.
Is it safe to pay with a credit card on the Lifeitaly Online Store?
Using your credit card to shop on the Lifeitaly Online Store is easy and immediate.
To guarantee maximum protection, payments are processed on a secure, encrypted checkout by our certified payment provider.
The Lifeitaly Online Store never sees or stores your card number.